The specialist UK based distributor of headsets, handsets and associated voice and data products Corporate Direct (Europe), have established themselves as a leading headset repair service provider to the call centre industry.

 
FOR IMMEDIATE RELEASE

Thursday 24th June 2005

Paul Baxter, Corporate Direct (Europe), General Manager said ‘not only do we supply a range of headsets solutions from manufacturers such as Plantronics, GN Netcom and Sennheiser but we can also offer customers a headset repair service whereby we are able to replace damaged or worn ear cushions, voice tubes, leads, windscreens and even repair headset amplifiers. In addition to this we are uniquely placed to be able to offer customers with our own annual extended headset warranty that commences once the standard manufacturer’s warranty has expired.’

The call centre industry strives for excellence and measures itself in terms of the delivery of quality of service levels, which boils down to investing in the right staff to do the job and arming them with the right headset and associated tools. By opting to get headsets repaired enables call centres to protect some of their investment.

The use of headsets is well documented and recommended by the Heath & Safety Executive to ease the risk of neck and back pain to telephone users. However, the headsets themselves are also subject to health and hygiene recommendations.

Each agent should be assigned their own headset as sharing of headsets is un-hygienic.
Ear cushions both foam and leatherette, voice tubes and windscreens are changed every 6 months, in order to minimise the risk of infections to headset users. Headsets should be cleaned and wiped down with anti-bacterial wipes.

To assist the headset user we can also offer dedicated headset hygiene starter kits for most headset manufacturers comprising of telephony wipes, ear cushions and voice tubes etc.
 
For further information please contact the Corporate Direct (Europe) sales office on 01942 262526 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

About Corporate Direct (Europe) Ltd
Corporate Direct (Europe) Ltd was formed in July 1994, as a national telecommunications distributor, based in the North West of England, selling a wide range of telecommunications products primarily to industry, commerce and local government.
Our aim is to supply our customers with quality communication products at competitive prices. We are not aligned to any single manufacturer, therefore we can offer totally impartial best advice.
-ENDS-
 
Note to Editors:
For further information please contact:
Chan Bansal - Business Development Manager
Corporate Direct (Europe) Limited
Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
DDI: 01942 265148
Corporate Direct (Europe) Limited
5 & 6 Commonwealth Close
Leigh Business Park
Leigh
Greater Manchester
WN7 3BD

Tel: 01942 262526
Fax: 01942 602255
www.corporatedirecteurope.com
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