Exigen Services Dial’s Up the Right Mix of Technical Know-how, Deep Industry Knowledge, and Contractual Alignment to Deliver Intelligent Near-shoring

San Francisco, July 8, 2008 – Today, companies increasingly depend on business-supporting IT applications. What to do when business requirements develop almost 10 times faster than IT applications? Only in few other industry sectors this question is as pressing as in the Telco sector. New possibilities to resolve this issue are opened up when working with Exigen® Services, the leading provider of next-generation application outsourcing. With profound industry knowledge and the experience stemming from hundreds of projects, Exigen Services supports companies fast and cost-effectively in the development and implementation of innovative and intelligent applications.

Business requirements, customer requests, organizational structures and associated business processes in the Telco market develop at an ever increasing pace that can not be matched by traditional business applications development. Trying to respond to the fast changing demands with  legacy/outdated IT applications not only affects the service - level the organizations offer their clients but also leads to budgetary issues as business processes in day-to-day-operations takes longer than affordable.

“The European Telco market is caught in an incredibly fierce competitive environment – with location-based services such as advertising, fixed mobile convergence, triple / quad play, the ‘termination crunch’ already emerging, and IMS coming closer to a reality. Carriers and operators need much faster IT systems development to fend of competition rolling out services first,” explains Armin Roth, Country Manager Western Europe, of Exigen Services. ”Preventing subscriber loss is the number one IT driver in this market and traditional 18-month release cycles from Outsourcing 1.0 providers is just unacceptable. Iterative software delivery, based on advanced methods such as Agile, allows carriers to deploy working code within weeks of beginning a project.”

Outsourcing service providers who specialize in the ’hyperproductive’ professional development of intelligent applications provide Telco companies the ability to do more with their outsourcing than simply CapEx and OpEx reduction. This is a major shift for the industry, who focus mostly on cost reduction as the major factor in any decision to seek the support of application development IT service providers.

When selecting a capable development partner companies should keep a few things in mind:

-          Does the sourcing partner possess comprehensive industry knowledge?

-          Has he already successfully developed solutions for similar business processes?

-          Does he offer cost optimization right-shoring?

-          Where are the development centers located?

-          Is there a big time zone difference that inhibits collaboration?

-          Can the provider speak your language and are there any verbal or cultural barriers?

-          Is the training/education of the developers adequate to complex tasks?

-          Do their contracts bring your needs to bare and help align the provider with your business goals?

Iterative development methods, such as Agile, help solve the design-change-request flood in rapidly changing environmental parameters, alleviating the problems of dynamically changing business processes and adjustments to customer demands. Groundbreaking iterative methods and near-shore resources are the basis for fast and on time delivery of results by Exigen Services. Next Generation Outsourcing achieves this by tying the users into the process more closely in order to form a closer partnership with the IT unit. While former outsourcing generations restricted their focus on the number of employees and costs, the new outsourcing generation concentrates on the delivery of results, risk reduction for larger IT projects, and closer coordination between IT and other corporate divisions.

With staff fluent in German and Dutch, Exigen Services provides comprehensive Telco experience and Best Practices from hundreds of projects, with expert communications skills to ensure a smooth project from start to finish. Typically, Exigen Services develops solutions to support our clients in:

-          Marketing and Sales, Customer Communication, Order management, POS

-          Call-Center and Customer care

-          Data Warehousing – Product Catalogues, Customer Data, Contract Data

-          Provisioning, Pre- and Post-Billing, and Service Management (SLAM)

-          Debt Collection

-          Inventory management and Fault-handling

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About Exigen Services

Exigen® Services is the leader in Outsourcing 2.0, the next generation of global application outsourcing. The company combines world class skills, recognized expertise in development methodologies, and industry experience to reduce risks, lower costs and deliver results. Coupled with commercial terms that optimize financial alignment, Exigen Services makes IT outsourcing a much easier and beneficial undertaking for global enterprises. Since 2000, Exigen Services has pioneered the use of distributed Agile methods for rapid and precise systems development throughout the financial (banking, insurance and brokerage markets), health care, telecommunications, government and media industries. Clients range from Fortune 500 organizations to mid-sized growth companies including CSC, Universal Music Group, Standard & Poor’s, T-Mobile, AXA, Westpac Bank and many others. For more information, visit www.exigenservices.com.

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Nate Hubbell / Eric Seymour

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