Webinar will focus on comprehensive approach to knowledge management to take customer experience and contact center performance to new levels

Mountain View, Calif. (March 18, 2008): eGain Communications Corporation
(OTC BB: EGAN.OB), the top-rated* provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced that it will host an online seminar featuring JupiterResearch and KMWorld on Tuesday, March 18th, from 11:00 am to noon Pacific Time. The seminar will focus on a new multidimensional approach to knowledge management (KM) that spans and integrates critical aspects of knowledge management such as content, access, and process. The presentation will also include trends in single-channel and multichannel knowledge management, based on Jupiter’s most recent research.

Featured Presenters

Andy Moore, Publisher, KMWorld

Zachary McGeary, Associate Analyst, JupiterResearch

Don Muchow, Senior Solutions Manager, eGain 

Date and Time of Event
Tuesday, March 18th, from 11:00 am to noon PST

How to Register
To register, please fill out the registration form at:
http://www.kmworld.com/webinars/details.aspx?eventid=277&src=eg4

About eGain

eGain (OTC BB: EGAN.OB) is a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe).

* 2007 Forrester Wave™ report on interaction-centric customer service management software: #1 in “strategy”, “customer service” product capabilities, “architecture and platform”, “product strategy”, “corporate strategy”, and “customer base” 
2006 Forrester Wave report on eService: Rated as a leader in current offering and strategy with the highest scores in 14 enterprise-critical criteria
2005 Forrester Wave on eService: Rated #1 in “current offering”
2005 Patricia Seybold Group Bull’s Eye Reports on Cross-Channel, Cross-Lifecycle Customer Service – overall capabilities, knowledge management, architecture and analytics

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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

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eGain media contact                                                              

Connie Pheng

Phone: 650-230-7449

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