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Remote IT Solutions to Offer 20/20 Vision Managed Performance Service for the UK Market |
| Written by Carol Perry | |
| Friday, 15 December 2006 | |
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20/20 Vision uses eG Enterprise Suite to offer proactive monitoring, root-cause diagnosis and web reporting to UK resellers of Citrix and Microsoft products. WARRINGTON, U.K.; ISELIN, N.J.- USA; 15 Dec., 2006 – Remote IT Solutions, specialists in the design, delivery and support of corporate IT solutions; and eG Innovations, a global provider of IT infrastructure performance monitoring and triage solutions; announced today that the two companies have teamed to offer a unique proactive monitoring service aimed at the reseller channel. Under the agreement, Remote IT Solutions will offer eG’s Citrix Monitor as part of their 20/20 Vision Alliance Program, a comprehensive partner program that addresses the business needs of the company’s network of reseller and service provider partners. Product discounts, quantity discounts, sales and technical training, joint marketing programs, technical support, evaluation software and co-branding opportunities are all available to Remote IT Solutions partners under the 20/20 Vision Alliance. “eG Innovations have proven their expertise in complex Citrix and Microsoft enterprise and service provider implementations around the world,” said Dave Moore, CEO of Remote IT Solutions. “While Microsoft of course dominates the desktop and has a strong server product line, Citrix is a very popular alternative server environment in the U.K., and one that often is not managed properly. We see a real opportunity in this market for both platforms, and our relationship with eG fits very well with the technologies represented in our 20/20 Vision Alliance program.” The eG Enterprise suite offers 100% web-based monitoring and real-time diagnosis of Citrix and Microsoft terminal server farms, published applications, end user response time and performance of associated components and back-end servers. Citrix environments involve multiple tiers of software, which means a slow-down in one tier can cause a slow-down of the entire service. “Our eG Enterprise software provides accurate, fast diagnosis of problems to help reduce downtime and improve customer satisfaction,” said Srinivas Ramanathan, president & CEO of eG Innovations. ”Helping resellers support customers in complex multi-application environments like this is where Remote IT Solutions excel, so we are pleased to have them as our strategic partner in the growing U.K. market.” Remote IT Solutions have evolved their 20/20 Vision program into the first and only combined, multi-faceted consultative, reporting and analysis offering for resellers and service delivery companies. The 20/20 Vision program offers a low, short-term rental fee for each monitored server. The eG Innovations Citrix and Microsoft monitors provide proactive, powerful insights to administrators by collecting and analyzing hundreds of key network, server and application metrics. The monitors ensure high uptime through fast and accurate problem identification and isolation using eG Enterprise's patented single-click correlation and root-cause diagnosis technology. The eG software enables anytime, anywhere browser-based monitoring of response time and overall health of Citrix and Microsoft servers and their applications. In addition, the eG software facilitates effective capacity planning by providing critical insights into performance and usage trends of the monitored infrastructure. About Remote IT Solutions Remote IT Solutions specialise in the design, delivery and support of corporate IT solutions. With extensive experience in Citrix, VMware, SoftGrid, eG Innovations and Microsoft technologies, the company leads the market in the development of business solutions and methodologies. Remote IT Solutions use an established and proven methodology for the analysis, design, build, support and management of solutions. Methodology, standards, experience, best practice and documentation come together in client projects to deliver consistent and reliable project results. For more information, visit www.remoteitsolutions.biz. About eG Innovations eG Innovations, Inc. is a global provider of IT infrastructure performance monitoring and triage solutions. The company’s patented technologies enable proactive monitoring, rapid diagnosis and instant recovery in enterprise and service provider networks. By ensuring high availability and optimum performance of mission-critical business services, eG Innovations’ solutions help enhance customers’ competitive positioning, lower operational costs and optimize the performance of their infrastructures. For more information, visit www.eginnovations.com. # # # All trademarks, service marks and company names are the property of their respective owners. |
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