ERP, or Enterprise Resource Planning, refers to a software application which connects and serves all the departments within an organization. There is a unified database for various business modules, and multiple hardware and software components are used for interconnecting all the processes.

Managing businesses efficiently calls for optimum utilization of resources. Proper co-ordination between various departments, candid internal communications and regular feedback from clients and customers are keys to a successful business venture. Rupiz Media, a premier SEM and web applications development agency, has recently taken a step for the same cause and developed an Enterprise Resource Planning application for iCallGlobe, a UK based VoIP telephony service provider.

Rupinder Khurana, Co-Founder and Director, Rupiz Info tech, the parent conglomerate of Rupiz Media and iCallGlobe, while talking about Rupiz Media's latest achievement, stated, “Proper management of resources is of prime importance as far as running an efficient business is concerned. This software is a milestone, not just for Rupiz Media, but for the entire industry as a whole.” The application is developed in asp.net and is backed by an SQL server.

The main features of this system are as follows:

• Multi-level tech support: Customer queries are assigned different levels. To begin with, the ticket is assigned the first level. If the query is not resolved within half an hour, it is escalated to level II, and further to level III which is the highest priority level. The administrator has access to all these details and can take immediate action, if and when required to.

• Re-issue of tickets : The system ensures full customer satisfaction by re-issuing tickets in case the customer is not satisfied with the back-end support. Re-issued tickets are put on priority.

• Feedback Reports : The administrator gets reports for all the tickets raised by customers, the total time taken to resolve it, and the level at which it was resolved.

• Knowledge base : All the clients as well as the administrator can put articles, queries and their solutions on the system's knowledge base. This allows the entire organization to get accustomed to new issues and their solution.

Meenakshi Wali, Co-Founder and Business Development Head, Rupiz Media, was quick to point out that the application is also extremely flexible and can be employed by organizations in any industry vertical. With so many features, the ERP application from Rupiz Media is surely a one-stop solution for the resource planning needs of any organization. Currently operational in the telecoms sector, if Ms. Wali's words are anything to go by, there are many more segments this application can contribute to.

Rupiz Media

H-23,

Sector-63, Noida-201301,

Uttar Pradesh, India

Tel: +91-120-4216962

E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Site URL: http://www.rupizmedia.com/