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New application makes your SharePoint site an excellent tool for issue tracking and user support |
| Written by Kate Kalmstrom | |
| Thursday, 15 May 2008 | |
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kalmstrom.com Outlook Solutions has released the beta version of a helpdesk solution that combines Microsoft Outlook and SharePoint into a software for the future.
HelpDesk for Outlook and SharePoint is meant to be very easy to use and configure. “It is quite straight forward from the outside, but there is some really complex algorithm/programming beneath", explains Lead Developer Bahrur Ipham at kalmstrom.com Outlook Solutions. "Encapsulating all those complexities into friendly interfaces is the key.” Now you can judge for yourself if the team has succeeded, since the beta version of HelpDesk for Outlook and SharePoint is available for download and free trial from the kalmstrom.com website. HelpDesk for Outlook and SharePoint is totally web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint, which is an environment that Microsoft is favoring strongly. This makes the application safe for the future, and users get a lot of features and possibilities. The possibilities to customize the solutions are endless, and there are no problems using multiple helpdesks. HelpDesk for Outlook and SharePoint has three parts: an Outlook add-on that is installed on every helpdesk worker’s client machine, a report generator and a SharePoint template. E-mails are converted into tickets in Outlook, manually or automatically, and they are then stored and organized at the SharePoint site. A Settings form in Outlook handles the connection between Outlook and SharePoint.During the beta period kalmstrom.com Outlook Solutions gives a discount on the purchase price, but only minor issues are expected to surface, since HelpDesk for Outlook and SharePoint already is thoroughly tested. Refer to http://www.kalmstrom.com for more information on HelpDesk for Outlook and SharePoint. Also feel free to contact Kate Kalmstrom,
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. kalmstrom.com Outlook Solutions is a Swedish brand for well functioning and documented add-ons to Microsoft Outlook, Excel and SharePoint. |
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