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Written by Colin Thompson
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Tuesday, 29 April 2008 |
PRESS RELEASE  |
- ON SALE NOW -
|  Improving the quality of people is necessary to take companies through the 21st century. The competition for customers is fierce. Customers want and expect much more from company employees. I believe that the contents of this book will help you to improve your skills in empowering your people to deliver quality and service excellence that will impact an increase in the ‘bottom-line’.
We need a new, positive approach to customer care throughout the business environment. Everything we do must be calculated in terms of whether it helps or hinders your efforts to look after your customers externally and internally. We must get closer to the customer. No person can ever be carrying out any job or attending any meeting which can be more important than dealing immediately with a customer query or complaint. The customer is ‘king’, and I hope that the contents of this book will help you win those customers who want the best service.
Businesses that invest in people will ‘win’, because they care more than other people. Each company should care about its personnel. The whole contents of this book is dedicated to the people environment and business models, since it is people and business models that make companies work, technology only helps the people carry out their job more efficiently.
It is the business and personal goals that produce the rigour and thought that lead to the production of a plan that will improve company and individual performances.
"You can accomplish virtually anything if you want it badly enough and if you are
willing to work long enough and hard enough."
Brian Tracy
IGNITING YOUR BUSINESS AND PERSONAL WELLBEING
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| | | ISBN: 978-1-84549-289-2 | PRICE: £12.99
$24.95
€19.50 |
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| Also available at: |
www.amazon.com
www.amazon.co.uk
www.arimapublishing.co.uk
and all High Street bookshops worldwide ENDS Note: About the Author Colin Thompson Colin is a former successful Managing Director of Transactional/Print Manufacturing Plants, Print Management/Workflow Solutions companies and other organisations, former Group Chairman of the Academy for Chief Executives and Non-Executive Director, helping companies raise their `bottom-line` and `increase cashflow`.Plus, helping individuals to be successful in business and life in general. Author of several publications, research reports, guides, business and educational models on CD-ROM's/Software and over 400 articles published on business and educational subjects worldwide. International Speaker and Visiting University Professor. Also, Managing Partner of Cavendish www.cavendish-mr.org.uk and Regional Director of Mature Accountants Ltd www.matureaccountants.com Accelerate With Impact Your Business and Personal Growth
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