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Artingence can remove the risk of fraud from call centres by automation.

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Artingence can remove the risk of fraud from call centres by automation.

Written by Artingence

Thursday, 24 July 2008

Call centres have become more at risk from fraud after locating abroad.

Artingence will be able to automate many call centre tasks so that confidential information is not handed over to a human but kept within a secure computer network. The product called AIDA will use artificial intelligence and other state to the art technology to create a call centre in a box.Here is an excerpt from the BBC:

“Police investigating reports a call centre worker in India sold British customers' bank details have said such incidents are "relatively rare". But the claims follow warnings that sending such work overseas was an "accident waiting to happen". The Amicus union has predicted that 200,000 financial service jobs will be exported from the UK by the end of 2008, taking every banking and personal finance customer's details out of the country. "It is only a matter of time before a serious crime is committed, which ruins the reputation of the British financial services industry," said David Fleming, the union's national secretary for finance. "'Offshoring' is an accident waiting to happen." And accountants Ernst & Young warned that "given the volume of offshoring that is going on and the risks attached, there will be a major regulatory failing within five years". For more information please visit:http://www.artingence.com http://www.google.com

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