Press Releases | Press Release Distribution | Submit Press Release - Artingence – the call centre of the future.

You are

News

Artingence – the call centre of the future.

Quiz

Free Press Releases

Artingence – the call centre of the future.

Written by Artingence
Thursday, 24 July 2008
Like it or not, call centres have become an integral part of our modern lives. Call centres have grown to become a part of our everyday lives, we're forced to use them for everything and it’s not always a pleasant or productive experience. We’ve all experienced navigating the menus, being on hold, proving who we are then explaining what we want to a series of people, on hold in between each.And then the quality, the communication skills and the helpfulness of the people we speak to are not always of a consistently high level. Whilst the experience for the consumer can be frustrating, the challenges that the call centres face in recruitment, training and management are immense.There is a constant struggle to find enough of the right people and to ensure that they deliver a quality service at a consistent level.Market forces have driven many call centres to offshore locations, but many people feel that this has made communication and quality even worse.For more information please visit:http://www.artingence.com http://www.google.com http://www.bbc.co.uk More news to follow......... Bookmark with: Delicious Digg reddit Facebook StumbleUpon What are these?

< Prev		Next >

Contact Us | Press Releases | Site Map | Life Jackets